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Help & Support

Below, we have a list of frequently asked questions. If you have further questions contact us at [email protected]

Frequently asked Questions

Simply go to beta.insurercore.com

We have made the signing up process simple for any individual looking to access Insurercore, though you will need to ensure your company has signed up first. Once your company is registered, simply click 'SIGN UP' when you enter the site and complete the basic information required to get your account live.

Once your company has decided to join Insurercore, you will need a person with the necessary authority to go to ‘Sign Up' when entering beta.insurercore.com. Then simply select ‘Register my Company' and complete the basic form. Insurercore will then undertake a level of due diligence before activating the account. Please note, we will attempt to do this as soon as possible. Should you have not heard from Insurercore for 24 working hours, please contact [email protected]

Whilst Insurercore will work on most browsers, we recommend accessing the platform through Google Chrome.

Insurercore is completely free for all users to create their profiles and use the majority of functionality. The areas that are chargeable include the Broadcast Message functionality, Access to User and Company Data Analytics and a package to onboard all of your users and products. For further information on pricing, please email Michael Guaghan – [email protected]

Insurercore is primarily available through desktop, though we have modified this to make it available on mobile devices. We anticipate creating iOS and Android Insurercore apps in Quarter 3 of 2020.

Whilst we do not offer trials at the present moment, we are more than happy to offer a free demonstration of Insurercore to you and your team. Please go to Contact and complete the short form should you want to request a demo.

Your profile in full will take no longer than 5 minutes to complete, with Risk Appetite Items (Products, Schemes and Services) taking a similar duration. If you run into any difficulties during the process of completing your profile or if you would like Insurercore to help with the loading of your information, please contact [email protected]

If you navigate to User Settings in the top right of the screen, here you will be able to change your registered email address and your password.

A Risk Appetite Item is an insurance Product or Scheme, or a Service catering for the needs of insurance professionals. With free-form text fields and drop-down selection options within each form, you can explain where you differentiate yourself from competitors as well as upload any brochures or other ancillary information that may provide further information. The information entered for each Product, Scheme or Service becomes searchable on the platform through both the key word search and the advanced search filters.  

Searching is easy. You will be able to execute a key word search using the search bar at the top of the screen by simply entering words and hitting Enter. The search results are then split out into Products, BIBA Schemes and Services, whilst you can also view matching Company Profiles and Users under the Profile Types tab. You can then use the filters displayed down the left-hand side allowing you to narrow down the results.

As much as one may think they know every market out there, we all know this cannot be true. Insurercore can introduce you to new contacts and help maintain current relationships by advertising your skills, expertise and risk-appetite to the market. Any changes you have within your profile can be notified to specific users on Insurercore or the wider market.

We are currently building the opportunity for insurance related entities to have banner ads on the site, whilst we also offer the opportunity for enhanced notifications through our notification feed. Please note, all ads on Insurercore will be related to insurance professionals, products, schemes or services. For further information, please contact Michael Guaghan – [email protected]

We pride ourselves on our product and our service but understand that from time to time an issue may arise that could lead to you wishing to submit a complaint. We take all complaints seriously and will aim to respond within 48 hours to any complaint from the time it is received.

To raise a complaint to us at Insurercore, please follow the below instructions.

By Phone: Please call Insurercore on 0203 795 3162

By Email: Please send an email raising your complaint to [email protected]

By Post: Please send a letter raising your complaint to our registered address, detailed under Contact Us page 

Please visit the Contact Us page in order to submit any further questions or queries to Insurercore. One of our team will get back to you.